Return Policy

All sales at Chloé Robi are final. We do not accept returns, exchanges, or offer refunds on any of our products. Please ensure you review your order carefully before completing your purchase.

Shipping Information

At checkout, you may select the Canada-wide expedited shipping option for a flat rate of $15.00. Orders can take up to 2 days to be fulfilled and shipped. We are committed to delivering your premium organic products promptly and in perfect condition.

More Information

At Chloé Robi, we are committed to providing you with premium, organic, and carefully crafted food products that meet the highest standards of quality and sustainability. We strive to serve you with excellence and ensure your satisfaction with every purchase.

Please note: Due to the nature of our handmade, perishable, and bespoke food items, we currently do not have the capacity to process returns or exchanges. We ask for your understanding and encourage you to review product details carefully before placing your order.

Our commitment to you:

• We use only clean, minimal ingredients designed by our chef to guarantee freshness and quality.

• If any product arrives damaged or does not meet the specified quality standards, please contact us immediately within 24 hours of receipt with photographic evidence. We will do our best to address your concerns promptly.

• To minimize any inconvenience, we recommend choosing the free pickup option at checkout if you are located in the Montreal area. This allows you to inspect your order at the time of pickup.

Thank you for supporting sustainable gastronomy. Your trust encourages us to continue innovating and delivering wholesome, delicious organic products.

If you have questions about allergens, ingredients, or shelf life, feel free to reach out before placing your order. We’re here to help you make informed, confident choices for your health and enjoyment.